10% Off 1st order using code "OLLALA10"

Frequently Asked Questions

Check out our frequently asked questions below. If you still can't find your answer, please contact us.

  1. What methods of payment do you accept?

We accept all major credit card brands, Paypal Apple Pay, and Google Pay.

  1. How do I cancel an order or return an item? What is your return and exchange policy?

E-mail us at customerservice@ollalaboutique.com, letting us know that you will be returning an item. We try to keep returns and exchanges as simple as possible. As long as they meet our criteria, it should be no problem at all to return or exchange them.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Check out our Return and Refund Policy here.

  1. How do I apply a discount code to my order?

After you click “check out” button, there will be a section labeled “Discount Code”. Enter your code there, and you will see the change this made to your order reflected on the next page.

  1. How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

  1. How do I track my order?

Once your order is shipped, we will send you and email with a shipping tracking number.

If have not received an order confirmation email please contact customerservice@ollalaboutique.com with your order number, billing last name, and email address or zip code

  1. Do you ship your products everywhere?

Unfortunately, currently we don’t ship to every country in the world.

Here’s a list of countries we’re able to ship to:

  • Australia
  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Croatia
  • Cyprus (Delivery on some items may take up to 36 Days)
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Georgia (Delivery on some items may take up to 40 Days)
  • Germany
  • Greece (Delivery on some items may take up to 36 Days)
  • Greenland (Delivery on some items may take up to 55 Days)
  • Hungary
  • Iceland (Delivery on some items may take up to 40 Days)
  • Ireland
  • Italy
  • Japan
  • Kazakhstan
  • Kuwait (Delivery on some items may take up to 50 Days)
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia (Delivery on some items may take up to 42 Days)
  • Malaysia
  • Maldives (Delivery on some items may take up to 40 Days)
  • Malta
  • Monaco (Delivery on some items may take up to 52 Days)
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal (Delivery on some items may take up to 38 Days)
  • Qatar (Delivery on some items may take up to 40 Days)
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • Ukraine
  • United Arab Emirates
  • United Kingdom (Delivery on some items may take up to 40 Days)
  • United States

If you don’t see your country on the list above, please reach out to us by email at customerservice@ollalaboutique.com, and we’ll see if we can add your country.